At Whispering Willow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it within [Insert Number] days of delivery. Please review the following guidelines for our return and exchange process:
Eligibility for Returns and Exchanges:
- Items must be returned in their original, unused, and unwashed condition with all tags attached.
- Shoes must be returned in their original box with no signs of wear.
- Final sale items, personalized items, and gift cards are non-returnable and non-exchangeable.
How to Initiate a Return or Exchange:
- Contact Customer Service: Before returning or exchanging an item, please contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] to obtain a Return Merchandise Authorization (RMA) number.
- Pack Your Item: Securely package the item(s) you wish to return or exchange, including all original packaging and tags.
- Ship Your Return: Affix the prepaid return shipping label (provided by us) to the package and drop it off at your preferred carrier’s location.
Refund Processing:
- Once we receive and inspect your returned item(s), we will process your refund within [Insert Number] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take an additional [Insert Number] business days for the refund to reflect on your account, depending on your bank’s processing time.
Exchange Process:
- If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting customer service for an RMA number.
- We will do our best to fulfill your exchange request. If the desired item is unavailable, we will process a refund for the returned item(s).
Shipping Costs:
- For returns, we provide a prepaid return shipping label for your convenience.
- If you are exchanging an item, we will cover the shipping cost for the replacement item to be sent to you.
- For international returns, the customer is responsible for all shipping costs associated with returning the item(s).
Exceptions:
- Items received damaged or defective will be eligible for a full refund or exchange. Please contact customer service within [Insert Number] days of delivery to report any issues.
- Items returned without an RMA number or outside the [Insert Number] day return window may not be eligible for a refund or exchange.
We hope this policy helps ensure a positive shopping experience with Whispering Willow. If you have any further questions or concerns, please do not hesitate to contact our customer service team.